Sosta and its affiliates (collectively "Sosta," "we," "our," or "us") value your privacy. In
this Privacy Policy ("Policy"), we describe the information we collect, how we use it, and when
and to whom we disclose it. This Policy applies to all of our websites, mobile applications, and
other online services (collectively, the "Platform") made available by or through Sosta and on
which we post this Policy, including through our URL www.Sosta.com.ng and to information we
collect offline or through other means.
Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of
Use. By accessing or using the Platform, you agree to this Policy.
IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.
Key Terms
- Content: Text, graphics, images, music, software, audio, video, information, or other materials available on or through the Platform.
- Consumer: A User who searches for Service Professionals on the Platform or seeks Pro Services from them.
- Platform: Defined in the opening paragraph above.
- Pro Services: Services listed, quoted, scheduled, fulfilled, or provided by Service Professionals, or sought, scheduled, paid for, or received by Consumers, through the Platform.
- Service Professional: A User who uses the Platform to offer or provide Pro Services.
- SostaContent: All Content Sosta makes available on or through the Platform, excluding User Content.
- User: A person or entity who uses the Platform, including Service Professionals and Consumers.
- User Content: All Content submitted, posted, uploaded, published, or transmitted on the Platform by Users, excluding SostaContent and Feedback.
How we collect and store information depends on how you access and use the Platform. We collect information in multiple ways including:
- When you provide information directly to us (e.g., account registration, surveys, or promotions).
- When we collect information from affiliates and non-affiliated sources.
- When we passively collect information from your browser or device.
Information You Provide Directly to Us
The personal information you provide directly to us may include, but is not limited to:
- (a) Name;
- (b) Zip code;
- (c) Email address;
- (d) Home or business telephone number;
- (e) Home, business, or mailing address;
- (f) Demographic information (e.g., gender, age, and other information relevant to User surveys and/or offers);
- (g) Date of birth and/or age verification;
- (h) Insurance information (if you are a Service Professional);
- (i) Photographs and/or video files or audio files (e.g., customer service call recordings);
- (j) Information about your project, home, request, or need;
- (k) In certain circumstances, payment information;
- (l) If you are a Service Professional, in certain circumstances, identity verification information (such as Social Security number or driver's license information);
- (m) Any other information you include in communications with other Users through the Platform or communications with us.
It may also include your information specific to the services you are requesting or offering
through the Platform, such as a business name, service description, qualifications, and
credentials. You are not required to provide us with such information, but certain features of
the Platform may not be accessible or available, absent the provision of the requested
information.
Information from Affiliates, Social Networking Sites, and Other Non-Affiliated Sources
We may collect information about you through Sosta affiliates or through non-affiliated sources, including public information sources. For example:
-
You may be able to access the Platform through a social networking account, such as
Facebook. If you access the Platform through your Facebook account, you may allow us to
have access to certain information in your Facebook profile. This may include your name,
profile picture, gender, networks, user IDs, list of friends, location, date of birth, email
address, photos, videos, people you follow and/or who follow you, and/or your posts or
"likes." Social networking sites, such as Facebook, have their own policies for handling
your information. For a description of how these sites may use and disclose your
information, including any information you make public, please consult those sites' privacy
policies.
-
To the extent permitted by law, we may, in our sole discretion, ask for and collect
supplemental information about you from non-affiliated sources, such as information about
your credit from a credit bureau, or information to verify your identity or trustworthiness,
or for other fraud or safety protection purposes. We may combine information that we
collect from you through the Platform with information that we obtain from such sources,
including public information sources and information derived from any other products or
services we provide.
Information That Is Passively or Automatically Collected
Device/Usage Information: We and certain third-party vendors, including ad
networks and analytics providers, may use cookies, web beacons, and other tracking technologies
to collect information about the computers or devices (including mobile devices) you use to
access the Platform. We may collect and analyze information including but not limited to:
- (a) Browser type;
- (b) ISP or operating system;
- (c) Domain name;
- (d) Access time;
- (e) Referring or exit pages;
- (f) Page views;
- (g) IP address;
- (h) Unique device identifiers (e.g. IDFA or Android ID);
- (i) The type of device that you use.
Location Information: When you use the Platform, we may collect general
location information (such as your location as derived from your IP address). If you install
our mobile app, depending on your device settings and any permissions you have granted, we may
collect information about your precise geolocation, and we may use that information to improve
the Platform, including providing you with location-based features.
How We Use Your Information
We may use your information for any of the following reasons:
- For the purposes for which you provided it;
- To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services;
- For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To administer surveys, sweepstakes, promotions, or contests;
- To track fees and process billing and payment including sharing with third-party payment gateways and payment vendors in connection with the Platform;
- To improve and maintain the Platform and for product development;
- To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
- To market and advertise our services and the Platform, including to send promotional emails regarding new products from Sosta, special offers from Sosta, or other information that may interest you;
- As permitted under applicable law, to contact you by text message regarding certain services or information you have requested;
- As permitted under applicable law, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
- For Sosta's market research purposes, including, but not limited to, the customization of the Platform according to your interests;
- To contact you with information about your use of the Platform;
- For other research and analytical purposes;
- To resolve disputes, to protect ourselves and other Users of the Platform, or third parties, including to protect property or safety; and to enforce any legal terms that govern your use of the Platform.
How We Disclose Your Information
Unless otherwise described in this Policy, we may disclose the information that we collect as follows:
- Affiliates: We may disclose your information to any Sosta affiliates.
- Consent: We may disclose your information based on your consent to do so.
- Vendors: We may provide your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection, and legal services.
- Legal Requirements: We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations or defend Sosta against legal claims.
- Protection of Sosta and Others: We may disclose your information when we believe it is necessary to protect ourselves or others from fraud, illegal activities, or safety threats.
- Business Transfers: Your information may be transferred as part of a sale, merger, or other transfer of assets.
- App Store Providers: We may provide your identity and mobile device identifier to third-party app store providers for app download purposes.
- Academics and Research: We may provide anonymized or aggregated information for academic and research purposes.
User Content and Public Information
If you choose to post User Content on or through the Platform, that information may become publicly available. Be cautious about sharing sensitive information in public postings.
Certain information may be visible to other Users, such as your name, profile details, and any content attached to your activities on the Platform. For example, if you are a Consumer seeking Pro Services, the description you provide may be shown to Service Professionals.
Online Analytics and Tailored Advertising
Analytics
We may use third-party web analytics services, such as Google Analytics, to analyze User behavior on the Platform. These providers may use cookies and similar technologies to collect and analyze information. You may opt out of certain analytics tools, such as through the Google Analytics Opt-Out Browser Add-on.
Tailored Advertising
We may use advertising services provided by third parties on the Platform, which provide their services using cookies and similar technologies. Third parties whose products or services are accessible or marketed via the Platform may also place such technologies on your devices to collect information about your use of the Platform.
If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt out of receiving tailored advertising from companies that participate in those programs.
Privacy of Minors
Our services are not provided to minors (i.e., persons under the age of 18). If we discover, or if you inform us, that an individual under 18 has provided us with personal information, we will close the account and delete that individual's personal information as required by law.
Security
We employ physical, procedural, and technological security measures to help protect your information from unauthorized access or disclosure. However, no security measures are 100% failsafe, so we cannot guarantee complete security.
Links to External Platforms
The Platform may contain links to third-party websites or resources over which Sosta does not have any control. Please review such other websites' privacy policies as to their use of personal information.
Your Choices
You may review, correct, and delete certain information about you through your account. Upon your request, we will close your account and remove your profile information as soon as reasonably possible.
Changes to This Policy
Sosta may, in its sole discretion, change this Policy at any time. Sosta encourages you to review this Policy regularly for any changes.
Consent to Transfer
Our systems are based in Nigeria, so your information will be processed by Nigeria. If you create an account with the Platform as a visitor from outside Nigeria, by using the Platform, you agree to this Policy and consent to the processing of your information in Nigeria.
If you have any questions about this Policy or the Platform, please contact us at support@Sosta.com.ng.